Reporting and moderation

• Counterfeits and proxies sold as real cards
• Listings where the card, edition, language or condition is wrong
• Photos that aren’t the seller’s own, for example copied from another shop
• Requests to pay outside Binder (PayPal Friends & Family, bank transfer, messengers)
• Abusive or threatening messages
• Anything else that breaks our platform rules or the law

Next to every offer, on every shop page and on every message in your orders there is a report button (the small flag). Pick the reason, add a few words if needed and send it. For offers and shops you don’t need an account: just give your name and email address so we can confirm receipt and tell you the outcome.

For anything else, write to Support email. Please tell us exactly what you are reporting (ideally the link), why you think it is illegal or against our rules, your name and email address, and confirm that the information is accurate to the best of your knowledge (Art. 16(2) DSA).

The seller doesn’t find out who reported. Only where the law requires it, for example for a copyright or trademark claim, may we pass on your name. confirm

You get a confirmation by email right away. You can check the status of your reports at any time under Account, Reports.

A person on our team reviews every report promptly, carefully and objectively. We aim to decide within processing time, e.g. two working days. Then we tell you whether we took action.

Reports from authorities and from certified trusted flaggers (Art. 22 DSA) are handled first.

We check a few things automatically and put them in front of our team: a price far below the market value of an expensive card, a new shop listing many expensive items at once, a photo another shop already uses, and messages asking for payment outside Binder.

These flags are only a reason to take a look. Decisions are never automatic; a person always decides. If a decision started from an automatic flag, the statement of reasons says so.

• Dismiss: no breach found, nothing changes.
• Hide the offer: buyers no longer see this one offer.
• Warn: nothing is blocked, but the warning counts if it happens again.
• Suspend the shop: buyers see none of its offers and no new ones can be listed. Orders already paid run to the end as usual, and buyer protection still applies.

We choose the measure by severity, fault and repetition. Anyone selling counterfeits as real is excluded for good.

When we hide an offer, warn a seller or suspend a shop, the person affected gets a statement of reasons (Art. 17 DSA): what we did, the facts behind it, which rule was broken, whether an automatic flag was involved and what their options are. It is in the email and stays under Account, Reports.

That page also has the “Appeal” button. An appeal is free and possible for six months (Art. 20 DSA). A different person looks at the case again and answers. If the decision was wrong, we reverse it and the offer or shop is visible again right away.

You can also turn to a certified out-of-court dispute settlement body (Art. 21 DSA), for example name a certified body, or go to court.

Anyone who keeps sending manifestly unfounded reports may, after a warning, be unable to report for a while. Anyone who keeps listing manifestly illegal items will, after a warning, be suspended (Art. 23 DSA).

Once a year we publish how many reports we received and for which reasons, what we did, how long it took and how many appeals succeeded (Art. 15 and 24 DSA). Link to the transparency report once it exists

For authorities, the European Commission and the European Board for Digital Services: Email of the authorities’ point of contact (Art. 11 DSA).

For users: Support email (Art. 12 DSA). You can write to us in German or English, and you always reach a person, not only an automated system.